These terms apply when you browse ergonops.ai or contact ErgonOps AI ("ErgonOps", "we", "us") about a project. Actual build engagements are governed by the signed agreement for that engagement. If the signed agreement and these terms ever conflict, the signed agreement wins.
ErgonOps builds and deploys custom AI agents and workflow automations that run repetitive back-office work: intake, document chasing, quoting, dispatch, and similar operations. Every engagement starts with an automation audit, and we only propose an agent when the time it removes clearly outweighs the cost of building it.
Reach us at hello@ergonops.ai. The first step is a thirty-minute automation audit: we map your most painful repetitive workflow and tell you honestly whether an agent can run it, and what that would take. There's no charge for the audit and no obligation on either side.
If it makes sense, we follow with a written proposal covering scope, price, and timeline before any work begins.
Engagements are fixed scope and fixed price, agreed before we build. There's no hourly billing and no scope creep; that's a promise we make on the homepage and keep here. Engagement pricing is set out in the proposal and the signed agreement.
Invoices are due per the payment schedule in the signed agreement.
Agents run inside your existing stack, so builds depend on timely access and feedback:
If access or approvals stall, timelines shift accordingly. We'll tell you when it happens, not after.
New workflows, new systems, or new requirements are handled as a new proposal or a written amendment. Nothing gets added quietly and billed later.
On full payment, the deliverables built for your engagement are yours: workflows, configurations, prompts, and documentation created for your systems. ErgonOps retains its pre-existing tools, internal frameworks, and general know-how, which stay ours even when they shape your build.
The text, design, and graphics of this website are owned by ErgonOps AI.
Everything you share with us during an audit or an engagement, including your workflows, systems, volumes, and pricing, is confidential. We use it only to scope and deliver your project, and we don't share it with anyone outside the work. The obligation runs both ways.
Every build ships with an exceptions queue: the agent handles the routine work and routes edge cases to a human with full context attached. Nothing runs unsupervised that shouldn't. Your team stays responsible for operational decisions made with the help of the agents we build, and the signed agreement defines exactly where the human checkpoint sits for your workflows.
We warrant that we'll perform the work professionally and deliver what the signed agreement describes. We don't guarantee specific revenue amounts, cost savings, or volumes, because those depend on your systems, data, and adoption. Any number you see on this site is illustrative.
To the maximum extent permitted by law, each party's total liability under these terms is capped at the fees paid or payable under the applicable engagement, unless the signed agreement states otherwise. Neither party is liable to the other for indirect or consequential losses. Nothing here limits what can't be limited by law.
Either side can end an engagement as set out in the signed agreement. When an engagement ends, our access to your systems is removed or rotated, and the confidentiality and ownership terms above survive.
These terms are governed by the laws of the United States, without regard to conflict-of-laws principles. The signed agreement for your engagement controls venue and choice of law for that engagement.
If these terms change, the new version posts on this page with an updated effective date. Engagements already under signed agreements follow the terms those agreements were signed under.